Good morning world. Just received a phone call from a friend informing me that his dad passed away and he wants me to handle his arrangements. As all of my friends know, I am available to them for anything they need but especially when they need me the most. When someone passes away, the feelings people have are many. Happiness, sadness, anger, denial and fear. This is personally wha I experience when speaking to families. All of them are natural and all are acceptable. When someone you know on a personal level calls about a death you have to go from friend to director but still remain professional. This is a trait that all of us must have to maintain our level of professionalism.
After guiding him on what to do next, I informed him that I would take care of everything from here on out and assured him that anything he needs, I can make happen. Few moments after he texted me back telling me I’m an amazing friend. As much I appreciate the sentiment, I am doing my job and would do anything in my power to make any family member or friend feel comfortable about me taking care of their loved one. To all my fellow funeral professionals, make our families proud and take care of them as if they were our own. Until next time…
A day in the life of a funeral director 